At the beginning of this year (2017), whilst recharging my batteries, I embarked on a day trip to Chinhoyi Caves National Park. The park is located in the small town of Chinhoyi, approximately 120km away from Harare (Zimbabwe’s capital city). There was something rather special about walking through the lush green vegetation and seeing the fish swimming in the deep blue water illuminated by the piercing sun rays.
Most individuals, whilst going about their day to day life and engaging with various service providers, can attest to experiencing customer service with varying levels of excellence. In some cases, the service has been so amazing and memorable, that they could not stop raving about it to their friends and family. In other cases, it has been average (just okay, nothing to write home about) and in cases not worth remembering, the service has been horrible, to say the least. I have experienced these different scenarios myself and began to reflect on what made a particular service interaction superior over another, especially when it involved two different service providers in a similar line of work. Read more
It is literally the last day of January 2017, this blog post is rather late to the party but hey, rather now than never. After a fairly hectic end of year and travel in the new year, I am happy to have finally had a chance to sit down and pen this. Over the course of last year, I had been itching to setup this blog and start writing regularly (I get flooded with euphoria when I sit down to write or get up to speak and cringe at the sight of a poorly assembled set of presentation slides), so I am particularly stoked to have gotten round to doing so! On this blog, I will share some thoughts and ideas on Technology, Business, Travel and anything else that I find to be of interest to me. Read more